REFUND POLICY

At Fashion by Radhya, we only offer returns and REFUND POLICY for damaged items. Please read our policy carefully:

Eligibility for Return:

• •  Returns are accepted only for sarees that are damaged upon delivery.
  •  Customers must provide a complete unboxing video showing the parcel being opened and the damage clearly visible.
  •  The video should be continuous, without any cuts or edits.

Return Process:

• • You must contact us within 48 hours of receiving the product, sharing the unboxing video via email or WhatsApp.
  • Once we verify the damage through the video, we will guide you through the return process.

Refund Process:

• • After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days through your original payment method.

Important Notes:

• • No return or refund will be processed without an unboxing video.
  • Returns will NOT be accepted for reasons like change of mind, wrong size, or color preferences.
  • The product must be unused, in its original packaging, and with all tags intact.